Typically, we hold funds for a one business day hold. This means that if a resident pays on Monday, we hold the funds on Tuesday, and the money will hit your account on Wednesday morning.

However, the first time a resident pays online with a new payment method, we hold the funds for 3 extra business days. This means if they pay on Monday, we hold the funds Tuesday, Wednesday, and Thursday. Those funds would then be deposited into your account on Friday morning. The purpose of this three business day hold is to verify that the accounts are all real and to ensure that the transactions are legitimate. After this initial payment, all future payments are held for just the one business day hold.

Please keep in mind, funds in Innago only process on business days during Eastern Time business hours (for banks that means 9am to 5pm Eastern Time, Monday through Friday), so if a tenant pays late at night or right before a weekend, you might not get your money for a couple of days.

Before funds can be disbursed, you'll want to be sure bank accounts have been properly assigned to your property:

You can do this by going to Properties > Select Property > Edit Property > Settings

Please note, if a bank account is not assigned on a property, funds will be held until an account has been assigned. Funds will then be disbursed the next business day.

Notable Exceptions: 
•   If a tenant has been flagged for insufficient funds in the past (less than 1% of all transactions in Innago), we will always hold their funds for three business days before sending them to you.

You can track the status of each processing payment and see when you can expect to receive a deposit by using our Track Payment feature. For more information on the Track Payment feature, click here.